Overall Function:

The incumbent is expected to possess good knowledge of trade finance products, trade workflows and processes in particular handling of cross-border transactions. Some relevant working knowledge of trade business conducted in Europe.
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This function is in Trade Services Department (TSD) in Singapore with the focus to support Europe & Asian offices in their L/C Documents checking function.

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Key Responsibilities:

• Perform 1st and 2nd check (if applicable) of both Import and Export L/C documents
• Communicate with Europe & Asia offices on the check status of L/C documents
• Provide professional advice to the branch offices on discrepancy/ies noted on the documents; fulfilling of terms and conditions in the L/C, and mitigating non-compliance documents presentation after shipment
• Co-ordinate and work efficiently within the teamEnsure daily tasks are executed as per SLA and Global work instructions and escalate to Team Head/HOD upon identification of deviations or the development of unexpected risk events during the work flow.
• Ensure adherence to ING’s procedures, policy and guidelines at all times.
• Propose areas of improvement in the team for the benefit of the team and branch offices
• Assist in projects to improve work processes & migrations

Other responsibilities and daily tasks include the following:

• Provide quality checking and timely service delivery to branch offices.
• Cultivate team spirit and build up confidence in the new team in their handling of their daily documents checking.
• Continuously exceeding customer expectations: the WOW effect

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Qualifications and Skills:

• Minimum 2 years of experience in handling both Import and Export L/C Documents checking
• CDCS certification is preferred
• Microsoft office applications –MS word, excel, power point, access, visio etc
• Knowledge of Swift Alliance and any main accounting system
• Knowledge of ICC publications – UCP600, ISP98, URR725, URC522, ISBP.
• Knowledge of local region’s regulatory compliance and anti-money laundering policy
• Possess effective communication skill to work with the teams and branch offices
• Preferably with exposure to outsource/insource operations

ING Wholesale Banking in Singapore

We began operating in Singapore in 1987 where we host the regional Asia Pacific headquarters. With over 300 financial experts, we are the largest wholesale banking branch in Asia. ING stands out in the Asia Pacific region because we go a step further for our customers. We look at things from the client’s perspective which allows us to construct tailor-made solutions to fit the needs of every company we serve. This mentality underpins all our client relations and has produced various prestigious awards.

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