Reporting into the Cash & Collections Manager, the role is responsible for taking ownership of the daily reconciliations of the bank, sales ledger, billing and payments to ensure accurate cash allocations to customer accounts. The role is also responsible for proactive communications to customers to collect overdue payments, supporting our business’ aim to improve our bad debt exposure and achieve collections targets.

You will have the opportunity to make a lasting impact on an ambitious and growing B2B organisation.

There is opportunity to grow in the role, in terms of taking on new responsibilities as well as progressing into management positions as the team grows in Manila SBO.  There is also potential to support other B2B Energy Retail markets across the globe, as our business grows, hence why additional languages are valued.

• Allocate and import incoming customer payments into the Sales Ledger, resolving any discrepancies, ensuring validation at key stages.
• Complete daily reconciliation of the system payments to bank.
• Ensure unallocated cash is at a minimum month on month, ensuring customer contact to request remittances within agreed targets set by line manager.
• Engage with team for support where appropriate to maximise timely allocation resolution.
• Manage a Credit Control ledger to maximise collections performance through high volume outbound and inbound contact in designated hours – by phone and email channels.
• Work effectively with customers to improve our bad debt exposure and achieve collections targets.
• Resolve queries, ensuring they are managed efficiently within SLAs to obtain payment from customers.
• Manage payment plans to ensure payments are made to agreed terms.
• Mitigate Shell Energy UK credit risk and escalate as appropriate to the Cash & Collections Manager.
• Contribute to the overall success of the team and company’s goals by maintaining regular attendance, punctuality, focus and professionalism at all times.

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We are seeking a dedicated and driven individual with a keen eye for detail. You must have demonstrable organisation skills to meet operational deadlines and must be able to communicate effectively with customers and stakeholders. As a self-starter, you should thrive when working independently and taking initiative.

We are keen to hear from individuals with experience in Accounts Receivable and Credit Control. You’ll also bring your strong Microsoft Excel skills and prior experience of reconciling large volumes of data.

Skills:

• Strong interpersonal and customer service skills.
• Strong organisational and administrative skills.
• High productivity and attention to detail.
• Analytical skills, particularly in Excel.
• Previous Accounts Receivable and Credit Control experience is desirable.
• Fluent English.
• Additional languages in any of the following: Dutch, German, Italian or Spanish, is also a plus but not necessary.

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At Shell Energy, we believe there’s a better way to power your business. Aligned with Shell’s vision to become the world’s leading integrated energy company and to be net zero by 2050, we are here to guide businesses to a better energy future.

We offer businesses across Britain 100% renewable electricity as standard. Our cleaner, affordable and simple solutions help companies manage their energy spend and plan their sustainability roadmap – a fresh approach for environmentally conscious businesses that are looking to boost their sustainability credentials. We also offer natural gas to our customers with the option of supplying green gas on request.

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